AI Keyboard for Business Chat and Customer Support
business chats · available now

AI keyboard for business chat and customer support

FlickReply suggests replies inside WhatsApp, where most small-business messaging happens. Trigger it on a customer's message, choose the professional tone, and it reads the conversation on screen and proposes replies written that way — you read, adjust and send. It is a writing assistant for a person, not an autoresponder: nothing is ever sent automatically and there is no bulk sending, no template library and no scheduling.

Why business chats in particular

Answering customers from a phone is mostly the same twenty questions asked in twenty slightly different ways, and the cost is not the thinking — it is typing a polite, complete answer for the fortieth time on a touchscreen while doing something else. That is exactly the work worth handing to a draft you approve.

Three things people actually use it for

The same question for the fortieth time

Trigger a suggestion on the incoming message and you get a full, correctly-worded answer to edit rather than retyping the same explanation from scratch. Editing is seconds; composing is not.

Replying to a complaint without escalating it

Write the factual response in your own words, tap polish, and read the professional version. What comes back is the same information without the edge, which is usually what the situation needs and rarely what you would have typed while irritated.

Sounding consistent when several people answer

A shared tone preset gets replies from different people reading similarly, without a template library that makes every answer identical and obviously canned.

What the suggestions actually look like

A real incoming message, the tone chosen before generating, and the suggestions returned.

In WhatsApp

They sent

Hi, I ordered 3 days ago and still haven't received any tracking. Order #4471.

You pick: Professional — before it writes anything

Suggested replies (professional)
  1. Thanks for getting in touch, and apologies for the wait. Let me check order #4471 and get back to you with tracking within the hour.
  2. Sorry about the delay on #4471. I'm looking into it now and will send tracking details as soon as I have them.
  3. Apologies for the wait on order #4471 — checking on this now and will confirm tracking shortly.

The order number is carried through because the suggestion is built from the conversation on screen, not from a template.

In WhatsApp

They sent

This is the second time this has happened. I want a refund, not another replacement.

You pick: Professional — before it writes anything

Suggested replies (professional)
  1. I'm sorry — twice is twice too many, and a refund is completely reasonable. I'll start that now and confirm once it's processed.
  2. Understood, and apologies this has happened again. I'll process the refund rather than a replacement and come back to you with confirmation.
  3. Sorry this has happened twice. Processing your refund now — I'll confirm shortly.

The suggestion concedes the point rather than defending, because the conversation on screen shows it is the second occurrence. That context is why this beats a saved template.

In Instagram

They sent

is this available in other colours? and do you ship internationally?

You pick: Friendly — before it writes anything

Suggested replies (friendly)
  1. Yes to both! It comes in three other colours, and we do ship internationally — I'll send the details over.
  2. It does come in other colours, and international shipping is available. Want me to send the options?
  3. Yes — other colours available and we ship internationally. Sending details now.

Two questions, both answered, in the register the platform expects. This is the volume case: fifty of these a day is where the time actually goes.

When it will not help

Worth knowing before you install rather than after.

It only reads the conversation in WhatsApp and Instagram

Reply drafting needs per-app support. Elsewhere the AI key will not produce a suggestion, though polish still works on anything you have typed.

It cannot know facts that are not in the thread

If the answer depends on something only you know — a date, a price, whether you actually want to go — the suggestion will guess or stay vague. Those are the replies you should write yourself.

Sending the first suggestion unedited is obvious

It will be slightly too tidy and carry nothing only you would say. One small edit in your own words is the difference, and it takes seconds.

What you get in business chats

  • Reply suggestions on customer messages in WhatsApp
  • Professional tone chosen before the suggestion is written
  • Polish and correct in every app, including email and any support tool you use
  • Clipboard history for order links, addresses and details you resend constantly
  • No ads on any tier

FlickReply is an Android input method, so the system hands it every text field on the device — the keyboard itself, the whole tools panel, and polishing a message you have written all work in business chats, your browser, your notes app and anything you install next month. Only reply drafting is per-app, because it reads the conversation on screen, and that works in WhatsApp and Instagram today.

Setting it up takes about two minutes

  1. Install FlickReply from Google Play. It is free, and the AI allowance on the free tier is 10 requests a day.
  2. Enable it in Android keyboard settings. Android walks you through enabling a new input method and then selecting it — the prompt appears on first launch.
  3. Open business chats and type normally. The keyboard behaves exactly as you expect. Tap the AI key only when you want a draft, a rewrite or a different tone.
FAQ

business chats and FlickReply: common questions

No, and this is the most common mix-up in this category. FlickReply suggests a reply and you decide whether to send it — nothing goes out automatically, ever. If you want messages answered while you are asleep, you want an autoresponder or a chatbot, which is a different kind of product entirely. FlickReply is for the person doing the replying, making each reply faster to write.

Yes. WhatsApp is one of the apps where reply suggestions work, so you can trigger a suggestion on a customer's message, pick the professional tone, and get a draft based on the conversation to edit and send. It handles one message at a time in the field you are typing in, which suits real support conversations rather than broadcast.

FlickReply is an Android keyboard, so it appears and types in the WhatsApp Business app like it does everywhere else, and polish works there. Whether reply suggestions are available in WhatsApp Business specifically depends on how it is detected — if that matters to your workflow, contact us before subscribing and we will confirm rather than have you find out after paying.

The free tier covers 10 AI actions a day, which a support account will exhaust quickly. Premium is 500 a day and 10,000 a month for $4.99 a month, which is the realistic tier for anyone answering customers all day.

The same keyboard, elsewhere

Try it in business chats today

Free to install, 10 AI requests a day, and the keyboard works in every other app on your phone at the same time.

Download free on Google Play (opens in a new tab)